Delivery & Returns

UK Delivery

  • Free 1st Class Delivery via Royal Mail.
  • Dispatched within one working day.
  • Royal Mail Tracked 24 available.

We offer Royal Mail Tracked 24 for customers who would like to track their order (this option can be selected during checkout).

Parcels sent via Royal Mail Tracked 24 can be tracked via Royal Mail’s Track and Trace service here.

When your order is due to be delivered, you’ll receive a confirmation email from Royal Mail.

If no one is available at your delivery address a card will be left for you to collect your parcel from your local Royal Mail Delivery Office.

Please note, Royal Mail Tracked 24 does not guarantee next day delivery.

International Orders

We are very sorry but we are unable to accept international orders at present.


We want our customers to be completely satisfied with their jewellery.

If for any reason you wish to return your jewellery, you are welcome to return it to us within 30 days for a full refund or exchange.

Returning your jewellery

If you would like to return your jewellery simply email us at within 30 days of receipt of your order stating the reason for the return.

We are unable to accept returns of personalised items and due to hygiene reasons we cannot refund or exchange earrings.

Any items being returned must be unused and in the original packaging.

Please return your jewellery via your local Post Office to the following address:

Silver Willow Jewellery
PO Box 52
Great Malvern
WR14 4WD

Please obtain a free certificate of postage.

As soon as we have received your returned goods we will process your refund.

If you have any questions please email