Delivery & Returns

UK Delivery

We offer Free 1st Class Delivery via Royal Mail on all UK orders.

Your order will be dispatched within one working day.

Please note, multiple items may be dispatched in separate parcels.

Occasionally your order may require a signature on delivery.

We also offer the following delivery option for customers who would like to track their order (this option can be selected at the checkout):

  • Royal Mail Tracked 24

Parcels sent via Royal Mail Tracked 24 can be tracked via Royal Mail’s Track and Trace service here.

When your order is due to be delivered, you’ll receive a confirmation email from Royal Mail.

A card will be left for you to collect your parcel from your local Royal Mail Delivery Office if no one is available at your delivery address.

Please note, Royal Mail Tracked 24 does not guarantee next day delivery.

Some customers may experience slightly longer delivery timescales due to the exceptionally high volumes Royal Mail are seeing, exacerbated by the coronavirus-related measures they have put in place in local mail centres and delivery offices.

International Orders

We are very sorry but we are unable to accept international orders at present.


We want our customers to be completely satisfied with their purchase. If for any reason you are unhappy with your purchase, you are welcome to return it to us within 30 days for a full refund or exchange.

When returning your purchase please notify us by email at within 30 days of receipt of your order stating the reason for the return.

Any items being returned must be unused and in the original packaging.

We are unable to accept returns of personalised items.

Due to hygiene reasons we cannot refund or exchange earrings.

Returning your purchase

Please return your purchase via your local Post Office to the following address:

Silver Willow Jewellery
PO Box 52
Great Malvern
WR14 4WD

Please obtain a free certificate of postage.

If you have any questions please email