Delivery & Returns

UK Delivery

Your order will be dispatched within one working day.

We offer FREE 1st Class Delivery via Royal Mail on all UK orders.

Please note, multiple items may be dispatched in separate parcels.

Occasionally your order may require a signature on delivery.

We also offer the following delivery options (these options can be selected at the checkout):

  • Royal Mail Signed For 1st Class
  • Royal Mail Next Day Special Delivery Guaranteed*

Parcels sent via Royal Mail Signed For &¬†Special Delivery can be tracked via Royal Mail’s Track and Trace service here.

A card will be left for you to collect your parcel from your local Royal Mail Delivery Office if no one is available at your delivery address.

*Next Day Special Delivery orders placed by 12pm Monday-Thursday will arrive the next working day. This excludes Saturdays and Bank Holidays.

International Orders

Costs will vary for International Delivery. Please contact us before placing your order and we will be happy to give you a quote for delivery.


We want our customers to be completely satisfied with their purchase. If for any reason you are unhappy with your purchase, you are welcome to return it to us within 30 days for a full refund or exchange.

When returning your purchase please notify us by email at within 30 days of receipt of your order stating the reason for the return.

Any items being returned must be unused and in the original packaging.

We are unable to accept returns of personalised items.

Due to hygeine reasons we cannot refund or exchange earrings.

Returning your purchase

Please return your purchase via your local Post Office to the following address:

Silver Willow Jewellery
PO Box 52
Great Malvern
WR14 4WD

Please obtain a free certificate of postage.

If you have any questions please email